# Sign-ins failing for customers

- Provider: [DeepL](https://down.guide/deepl)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-04 17:40 UTC
- eu
- id: DWN-b3296137cb
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/PJ0M6K5

## Updates from DeepL
### 2026-08-04 17:40 UTC: resolved
Affected Services: DeepL Apps, Accounts & Login, DeepL Web, DeepL Pro - Write, DeepL Pro - Voice for Meetings, DeepL Pro - Voice for Conversations, DeepL Pro - Translate, DeepL Pro - Glossaries, DeepL Pro - Document Translation, DeepL Free - Write, DeepL Free - Translate, DeepL Free - Document Translation, DeepL Free - API (EU)
 Started: Tue, 04 Aug 2026 16:02:00 GMT
 Last Updated: Tue, 04 Aug 2026 17:40:00 GMT
 Updates: 
 16:02:00: An issue with our license allocation service is preventing newly subscribed customers, and customers on some subscription types from authenticating and gaining access to our system. We are working on a fix for the issue and will deploy this in the next hour.
 17:00:00: Engineers are working in deploying a fix for the problem, which is currently affecting approx 1% of customers.
 17:35:00: Users signing in to DeepL may be unable to complete login. Users with an active session are generally unaffected. We are deploying on a fix. This is currently affecting approx. 2% of users
 17:40:00: The fixes are now fully deployed across production systems and service is restored. We continue to monitor systems.

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