# Some customers may be experiencing issues with IVR

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 29m
- started 2026-05-20 18:58 UTC
- Omnichannel
- id: DWN-0072c31075
- Official page: https://stspg.io/6mw20xzqjrdt

## Updates from Dialpad
### 2026-05-20 18:58 UTC: investigating
We are currently investigating this issue.

### 2026-05-20 19:36 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-20 20:26 UTC: investigating
We are currently investigating this issue.

### 2026-05-20 21:42 UTC: investigating
We are currently investigating this issue.

### 2026-05-20 22:18 UTC: investigating
We are currently investigating this issue.

### 2026-05-20 23:33 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-20 23:55 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-21 00:26 UTC: resolved
This incident has been resolved.

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