# Some customers may be experiencing issues with contact centers

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 17m
- started 2025-07-02 15:39 UTC
- Contact Center
- id: DWN-3210efcc9c
- Official page: https://stspg.io/z6t74gypl0k3

## Updates from Dialpad
### 2025-07-02 15:39 UTC: investigating
We are currently investigating this issue.

### 2025-07-02 15:45 UTC: investigating
We are continuing to investigate this issue.

### 2025-07-02 16:09 UTC: identified
The issue is identified and we are working on a fix.
If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

### 2025-07-02 16:33 UTC: monitoring
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.

### 2025-07-02 16:54 UTC: monitoring
Our mitigation has completed and operator status has recovered. We will continue to monitor.

### 2025-07-02 17:56 UTC: resolved
This incident has been resolved.

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