# Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 3h 6m
- started 2026-05-04 15:11 UTC
- Integrations
- id: DWN-4e8b829a1c
- Official page: https://stspg.io/lk9bp0c8mh6b

## Updates from Dialpad
### 2026-05-04 15:11 UTC: investigating
We are currently investigating this issue.

### 2026-05-04 15:19 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-04 16:28 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-04 17:29 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-04 17:39 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-04 18:17 UTC: resolved
This incident has been resolved.

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