# Some customers may be experiencing degraded performance with IVR calls

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 1h 24m
- started 2026-07-07 18:38 UTC
- Contact Center
- id: DWN-5b23153662
- Official page: https://stspg.io/xc79w86s4lks

## Updates from Dialpad
### 2026-07-07 18:38 UTC: investigating
Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.

### 2026-07-07 19:26 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-07 19:33 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-07 20:02 UTC: resolved
This incident has been resolved.

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