# Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 7h 38m
- started 2025-05-11 02:30 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers +14
- au
- id: DWN-62616121bb
- Official page: https://stspg.io/b2txt11656kz

## Updates from Dialpad
### 2025-05-11 02:30 UTC: investigating
We are currently investigating this issue.

### 2025-05-11 03:24 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-11 03:29 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-11 04:14 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-11 05:14 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-11 06:14 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-11 07:29 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-11 08:30 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-11 09:39 UTC: monitoring
The service is being monitored.

### 2025-05-11 09:41 UTC: investigating
The service is being monitored.

### 2025-05-11 09:42 UTC: monitoring
The service is being monitored.

### 2025-05-11 10:08 UTC: resolved
The service returned to normal operation.

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