# Some customers may be experiencing issues making or receiving calls.

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 37m
- started 2026-10-20 01:44 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- id: DWN-6cab1e6ccc
- Official page: https://stspg.io/fv5nb78jf4zn

## Updates from Dialpad
### 2026-10-20 01:44 UTC: investigating
We are investigating a potential outage for some customers.

### 2026-10-20 02:18 UTC: investigating
We are continuing to investigate the issue. Next update in 30 minutes.

### 2026-10-20 02:45 UTC: investigating
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.

### 2026-10-20 03:16 UTC: investigating
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.

### 2026-10-20 03:46 UTC: investigating
Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.

### 2026-10-20 04:16 UTC: investigating
We are continuing to test the fix. Next update within 30 minutes.

### 2026-10-20 04:54 UTC: identified
The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.

### 2026-10-20 05:17 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-20 07:28 UTC: investigating
Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.

### 2026-10-20 08:57 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-20 09:21 UTC: resolved
This incident has been resolved.

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