# Some customers in North America may be experiencing issues with call audio

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 39m
- started 2025-05-09 17:43 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- us
- id: DWN-740eb838a5
- Official page: https://stspg.io/g6y0ypsn6zrh

## Updates from Dialpad
### 2025-05-09 17:43 UTC: investigating
We are currently investigating this issue.

### 2025-05-09 17:49 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-05-09 18:23 UTC: resolved
This incident has been resolved.

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