# Some customers in North America may have experienced issues with calls

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Partial outage
- lasted 19m
- started 2025-05-09 17:31 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- us
- id: DWN-764743e403
- Official page: https://stspg.io/2w2d1zgcb2gm

## Updates from Dialpad
### 2025-05-09 17:31 UTC: monitoring
Issue impacted a percentage of calls in North America between 16:20 and 16:46 UTC. A fix has been implemented and we are monitoring the situation.

### 2025-05-09 17:39 UTC: investigating
We are currently investigating this issue.

### 2025-05-09 17:50 UTC: resolved
This incident has been resolved.

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