# Investigating degraded calling performance for some EU numbers and destinations

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 42m
- started 2026-09-03 09:54 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- eu
- id: DWN-778e6deafa
- Official page: https://stspg.io/cb2jr07djbvl

## Updates from Dialpad
### 2026-09-03 09:54 UTC: investigating
We are currently investigating this issue.

### 2026-09-03 10:06 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-03 10:12 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-03 10:19 UTC: identified
The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.

### 2026-09-03 10:27 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-03 10:36 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).