# Some customers may be experiencing issues with calls ringing after an operator answers

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 1h 32m
- started 2025-05-16 01:12 UTC
- Telephony Infrastructure: Inbound Calls
- id: DWN-7b1ae7c461
- Official page: https://stspg.io/cb5fd5vr10ck

## Updates from Dialpad
### 2025-05-16 01:12 UTC: investigating
We are currently investigating this issue.

### 2025-05-16 01:35 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-05-16 01:37 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-05-16 02:44 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).