# Some customers may be experiencing issues accessing the generative Ai Agents and Ai Live Assistants

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 1h 3m
- started 2025-06-10 12:19 UTC
- Ai Agent
- id: DWN-7e8d7c3517
- Official page: https://stspg.io/qlhy5r34z0ql

## Updates from Dialpad
### 2025-06-10 12:19 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-06-10 12:20 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-06-10 12:58 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-06-10 13:22 UTC: resolved
This incident has been resolved.

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