# Some customers may be experiencing delays in platform functions

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 3h 2m
- started 2026-01-13 17:37 UTC
- Telephony Infrastructure: Inbound Calls, Application, Contact Center +4
- id: DWN-81f857f6c5
- Official page: https://stspg.io/8z97l4706ybs

## Updates from Dialpad
### 2026-01-13 17:37 UTC: investigating
Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.

### 2026-01-13 17:52 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-01-13 17:58 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-13 20:38 UTC: resolved
This incident has been resolved.

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