# Customers may be experiencing issues with workforce management

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Partial outage
- lasted 45m
- started 2025-07-02 16:56 UTC
- Workforce Management
- id: DWN-847b504da2
- Official page: https://stspg.io/mgct5g76mssy

## Updates from Dialpad
### 2025-07-02 16:56 UTC: investigating
We are currently investigating this issue.

### 2025-07-02 16:56 UTC: investigating
We are continuing to investigate this issue.

### 2025-07-02 17:01 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-07-02 17:16 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-07-02 17:41 UTC: resolved
This incident has been resolved.

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