# Some customers may be experiencing issues with devices.

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 6h 5m
- started 2026-10-20 15:49 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- id: DWN-8cbde6ea0b
- Official page: https://stspg.io/0x4dwttycsyr

## Updates from Dialpad
### 2026-10-20 15:49 UTC: investigating
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.

### 2026-10-20 16:38 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-20 20:22 UTC: monitoring
We've resolved issues for most customers by now.

### 2026-10-20 21:54 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).