# Some customers might experiencing issues with calling, messaging and meetings

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 19m
- started 2025-05-20 15:32 UTC
- Telephony Infrastructure: Inbound Calls, Application, Meetings
- us
- id: DWN-9141f67a35
- Official page: https://stspg.io/w1trd5vt2dfs

## Updates from Dialpad
### 2025-05-20 15:32 UTC: investigating
We are currently investigating this issue.

### 2025-05-20 15:43 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-20 15:59 UTC: investigating
We are continuing to investigate the issue. 
If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page

### 2025-05-20 16:06 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-05-20 16:15 UTC: monitoring
We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

### 2025-05-20 16:51 UTC: resolved
This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

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