# Some customers may be experiencing issues making or receiving calls.

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 2d 6h
- started 2026-03-10 15:47 UTC
- Telephony Infrastructure: Outbound Calls, Application, Omnichannel +2
- id: DWN-9b79fdf6fd
- Official page: https://stspg.io/nqvlgwq0xk9t

## Updates from Dialpad
### 2026-03-10 15:47 UTC: investigating
We are investigating a potential outage for some customers.

### 2026-03-10 16:30 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-10 17:29 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-10 17:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-12 22:11 UTC: resolved
This incident has been resolved.

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