# Some customers may be experiencing issues receiving text messages

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 47m
- started 2025-06-26 20:51 UTC
- Carrier Networks: Messaging
- id: DWN-a5400091bf
- Official page: https://stspg.io/9xsjshwbfy9q

## Updates from Dialpad
### 2025-06-26 20:51 UTC: investigating
We are currently investigating this issue.

### 2025-06-26 20:56 UTC: investigating
We are continuing to investigate this issue.

### 2025-06-26 21:21 UTC: monitoring
We believe the issue occurred earlier in the day with a certain numbers and was resolved by 18:00 UTC. We are continuing to investigate the underlying cause with our carrier partner.

### 2025-06-26 21:37 UTC: resolved
This incident has been resolved.

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