# Some contact center agents may be experiencing issues with being unable to complete a call wrap-up

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 49m
- started 2026-08-21 16:21 UTC
- Contact Center
- id: DWN-b00fa5a625
- Official page: https://stspg.io/xbk67fbpgbkr

## Updates from Dialpad
### 2026-08-21 16:21 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-08-21 16:42 UTC: monitoring
A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.

### 2026-08-21 17:09 UTC: resolved
This incident has been resolved.

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