# Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 19m
- started 2026-09-15 16:08 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- us
- id: DWN-c2f85c8a12
- Official page: https://stspg.io/rxb505mn26fb

## Updates from Dialpad
### 2026-09-15 16:08 UTC: monitoring
Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.

### 2026-09-15 16:09 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-09-15 16:27 UTC: resolved
This incident has been resolved.

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