# Some customers may be experiencing issues with calling

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 6h 54m
- started 2025-07-01 16:43 UTC
- Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Meetings
- id: DWN-d516433274
- Official page: https://stspg.io/1f4c6j9msdfz

## Updates from Dialpad
### 2025-07-01 16:43 UTC: investigating
We are currently investigating this issue.

### 2025-07-01 16:43 UTC: investigating
The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.

### 2025-07-01 17:53 UTC: investigating
We have not seen recurrence of the issue, but are continuing to investigate the root cause.

### 2025-07-01 18:40 UTC: monitoring
We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.

### 2025-07-01 23:37 UTC: resolved
This incident has been resolved.

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