# Some customers might be experiencing issues with calling and messaging

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Partial outage
- lasted 48m
- started 2025-05-21 14:42 UTC
- Application
- us
- id: DWN-db4b5ad28a
- Official page: https://stspg.io/sxd47jkh7mhd

## Updates from Dialpad
### 2025-05-21 14:42 UTC: investigating
We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

### 2025-05-21 15:03 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-21 15:17 UTC: monitoring
A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

### 2025-05-21 15:30 UTC: resolved
This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

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