# Some customers might experiencing intermittent issue with IVR Workflows

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 7h 50m
- started 2025-05-20 18:12 UTC
- Omnichannel
- id: DWN-fb2a769687
- Official page: https://stspg.io/48s2tsvxmhgx

## Updates from Dialpad
### 2025-05-20 18:12 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-05-21 02:01 UTC: resolved
This incident has been resolved.

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