# Some customers may be experiencing degraded performance with Omnichannel and IVR applications

- Provider: [Dialpad](https://down.guide/dialpad)
- Level: confirmed
- Impact: Degraded
- lasted 3h 48m
- started 2025-04-27 17:45 UTC
- Omnichannel
- id: DWN-fc2ab4b69b
- Official page: https://stspg.io/gq0xx59b9l1l

## Updates from Dialpad
### 2025-04-27 17:45 UTC: investigating
We are currently investigating this issue.

### 2025-04-27 19:56 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-04-27 21:34 UTC: resolved
This incident has been resolved.

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