# Dialpad incident history

- **Dialpad**: [Some customers may be experiencing degraded performance with AI agents.](https://down.guide/dialpad/DWN-e773efd640) (Degraded; lasted 28m; started 2026-11-04 18:40 UTC; Ai Agent)
- **Dialpad**: [Service degradation affecting Dialpad AI Voice and Text Agents](https://down.guide/dialpad/DWN-a7208f51c9) (Partial outage; lasted 1h 31m; started 2026-11-02 22:05 UTC; Dialpad Ai)
- **Dialpad**: [Some customers may be experiencing issues with devices.](https://down.guide/dialpad/DWN-8cbde6ea0b) (Degraded; lasted 6h 5m; started 2026-10-20 15:49 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls)
- **Dialpad**: [Some customers may be experiencing issues making or receiving calls.](https://down.guide/dialpad/DWN-6cab1e6ccc) (Partial outage; lasted 7h 37m; started 2026-10-20 01:44 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls)
- **Dialpad**: [Service degradation affecting some IVR Customers](https://down.guide/dialpad/DWN-465d8f52a3) (Degraded; lasted 45m; started 2026-09-23 17:20 UTC; Omnichannel)
- **Dialpad**: [Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls](https://down.guide/dialpad/DWN-c2f85c8a12) (Degraded; lasted 19m; started 2026-09-15 16:08 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls; us)
- **Dialpad**: [Investigating degraded calling performance for some EU numbers and destinations](https://down.guide/dialpad/DWN-778e6deafa) (Degraded; lasted 42m; started 2026-09-03 09:54 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers; eu)
- **Dialpad**: [Partial service disruption](https://down.guide/dialpad/DWN-b0bd912997) (Partial outage; lasted 4h 37m; started 2026-09-01 15:25 UTC; Telephony Infrastructure: Inbound Calls)
- **Dialpad**: [Some contact center agents may be experiencing issues with being unable to complete a call wrap-up](https://down.guide/dialpad/DWN-b00fa5a625) (Degraded; lasted 49m; started 2026-08-21 16:21 UTC; Contact Center)
- **Dialpad**: [Some customers may be experiencing errors using the fax API](https://down.guide/dialpad/DWN-e9b4d0b77e) (Degraded; lasted 28m; started 2026-07-28 16:22 UTC; API Platform)
- **Dialpad**: [Some customers may be experiencing degraded performance with IVR calls](https://down.guide/dialpad/DWN-5b23153662) (Degraded; lasted 1h 24m; started 2026-07-07 18:38 UTC; Contact Center)
- **Dialpad**: [Inbound/Outbound Calling Potentially Impacted](https://down.guide/dialpad/DWN-dbe900d344) (Degraded; lasted 6h 16m; started 2026-06-30 23:23 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls)
- **Dialpad**: [Some customers in the US and Canada may be experience issues with delays in message delivery](https://down.guide/dialpad/DWN-e133a1a86f) (Degraded; lasted 2h 47m; started 2026-06-11 20:55 UTC; Carrier Networks: Messaging; ca, us)
- **Dialpad**: [Some customers in the US and Canada may be experiencing issues with MMS messaging](https://down.guide/dialpad/DWN-df409aef0e) (Partial outage; lasted 40m; started 2026-06-09 16:34 UTC; Messaging; ca, us)
- **Dialpad**: [Some customers may be experiencing issues receiving inbound SMS messages](https://down.guide/dialpad/DWN-7130b2ce75) (Degraded; lasted 3h 10m; started 2026-06-08 22:43 UTC; Messaging)
- **Dialpad**: [Some customers may be experiencing issues with IVR](https://down.guide/dialpad/DWN-0072c31075) (Partial outage; lasted 5h 29m; started 2026-05-20 18:58 UTC; Omnichannel)
- **Dialpad**: [Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in](https://down.guide/dialpad/DWN-4e8b829a1c) (Degraded; lasted 3h 6m; started 2026-05-04 15:11 UTC; Integrations)
- **Dialpad**: [We are investigating potential issues with calling](https://down.guide/dialpad/DWN-0f5b6da9a5) (Partial outage; lasted 2h 1m; started 2026-04-08 19:17 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls)
- **Dialpad**: [Some customers may be experiencing issues making or receiving calls.](https://down.guide/dialpad/DWN-9b79fdf6fd) (Degraded; lasted 2d 6h; started 2026-03-10 15:47 UTC; Telephony Infrastructure: Outbound Calls, Application, Omnichannel +2)
- **Dialpad**: [Some customers may be experiencing sporadic issues with placing or receiving calls](https://down.guide/dialpad/DWN-46aea96c31) (Degraded; lasted 52m; started 2026-02-13 16:39 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls)
- **Dialpad**: [Some customers may be experiencing sporadic issues with placing or receiving calls](https://down.guide/dialpad/DWN-e4df3b08ab) (Degraded; lasted 1h 4m; started 2026-02-12 14:47 UTC; Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls)
- **Dialpad**: [Some customers may be experiencing delays in platform functions](https://down.guide/dialpad/DWN-81f857f6c5) (Degraded; lasted 3h 2m; started 2026-01-13 17:37 UTC; Telephony Infrastructure: Inbound Calls, Application, Contact Center +4)
- **Dialpad**: [Accessing www.dialpad.com shows an error](https://down.guide/dialpad/DWN-abe39eddf7) (Partial outage; lasted 4h 22m; started 2025-11-18 13:41 UTC; Website)

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