- Level
- confirmed
- Worst impact
- Degraded
- Components
- Support Center
- Down Index
- 23of 100
What to do
Check whether you use DigitalOcean Support Center. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11h 21m it lasted.
Anything that failed between 2026-09-16 09:48 UTC and 2026-09-16 21:09 UTC may need a replay.Subscribe to DigitalOcean's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=digitalocean works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from DigitalOcean 3
- investigating
Our Support Portal is currently experiencing issues due to a third-party service disruption impacting our systems. During this time, customers may be unable to access the Support Portal or create new support tickets for their concerns. Existing support requests may also experience delayed responses from our Support team. As a workaround if you're unable to access the Support Portal or need to create a new support ticket, please submit your request via Support Contact form: https://www.digitalocean.com/company/contact/support. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue. We'll provide another update as soon as we have more information.
provider
- monitoring
The Support Portal and ticket creation are now accessible. Our upstream provider has applied a fix, and we've verified ticket creation and review are working as expected. We'll continue monitoring for the next 2 hours to confirm full stability and will post a final update once the incident is closed. If you're still unable to access the portal, please use our Support Contact form as a backup: https://www.digitalocean.com/company/contact/support We apologize for the disruption and appreciate your patience.
provider
- resolved
From 08:06 UTC to 13:41 UTC, users may have experienced issues accessing the Support Portal, creating new support tickets, or reviewing existing support requests. Our Engineering team has confirmed the full resolution of the issue affecting the Support Portal following a fix from our upstream provider. We have verified that the Support Portal, ticket creation, and ticket review are now operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience and appreciate your patience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7eecc8e1a9
Is DigitalOcean still down?
No, this incident was resolved 2026-09-16 21:09 UTC. For DigitalOcean's live state, see https://down.guide/digitalocean.
How long did it last?
11h 21m, from 2026-09-16 09:48 UTC to 2026-09-16 21:09 UTC, by the times DigitalOcean posted.
What was affected?
DigitalOcean named Support Center.
What caused it?
DigitalOcean hasn't published a root cause. If it does, it shows here.
Where does this come from?
DigitalOcean's official status page, https://status.digitalocean.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.