- Level
- confirmed
- Worst impact
- Degraded
- Components
- Agent Runtime, Knowledge Bases
- Down Index
- 23of 100
What to do
Check whether you use DigitalOcean Agent Runtime, Knowledge Bases. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 21h 13m it lasted.
Anything that failed between 2026-07-01 06:25 UTC and 2026-07-02 03:38 UTC may need a replay.Subscribe to DigitalOcean's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=digitalocean works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from DigitalOcean 3
- investigating
Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error: "Failed to retrieve data from Knowledge base(s) - timeout" Please be assured that we are treating this as a high-priority issue and are actively working to mitigate it. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.
provider
- identified
Our Engineering team has identified the issue causing Agents to experience timeouts while retrieving data from Knowledge Bases. Please be assured that our Engineering team is actively working on a fix and is treating this issue with high priority. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.
provider
- resolved
This incident has been resolved, and our teams continue to monitor the results. If you experience any further issues, please contact support.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d925ebd3a5
Is DigitalOcean still down?
No, this incident was resolved 2026-07-02 03:38 UTC. For DigitalOcean's live state, see https://down.guide/digitalocean.
How long did it last?
21h 13m, from 2026-07-01 06:25 UTC to 2026-07-02 03:38 UTC, by the times DigitalOcean posted.
What was affected?
DigitalOcean named Agent Runtime, Knowledge Bases.
What caused it?
DigitalOcean hasn't published a root cause. If it does, it shows here.
Where does this come from?
DigitalOcean's official status page, https://status.digitalocean.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.