# Agent Timeouts While Retrieving Data from Knowledge Bases

- Provider: [DigitalOcean](https://down.guide/digitalocean)
- Level: confirmed
- Impact: Degraded
- lasted 21h 13m
- started 2026-07-01 06:25 UTC
- Agent Runtime, Knowledge Bases
- id: DWN-d925ebd3a5
- Official page: https://stspg.io/sp8b09xxqvjt

## Updates from DigitalOcean
### 2026-07-01 06:25 UTC: investigating
Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error:
"Failed to retrieve data from Knowledge base(s) - timeout"
Please be assured that we are treating this as a high-priority issue and are actively working to mitigate it.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.

### 2026-07-01 08:39 UTC: identified
Our Engineering team has identified the issue causing Agents to experience timeouts while retrieving data from Knowledge Bases.
Please be assured that our Engineering team is actively working on a fix and is treating this issue with high priority.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.

### 2026-07-02 03:38 UTC: resolved
This incident has been resolved, and our teams continue to monitor the results. If you experience any further issues, please contact support.

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