# Background job delays impacting sync and email delivery

- Provider: [Doppler](https://down.guide/doppler)
- Level: confirmed
- Impact: Major outage
- lasted 1h 7m
- started 2025-08-20 18:52 UTC
- Vercel, Dashboard (dashboard.doppler.com), Heroku +21
- id: DWN-6ce4ee21c4
- Official page: https://stspg.io/zjcknwfkkngy

## Updates from Doppler
### 2025-08-20 18:52 UTC: investigating
We're currently investigating an issue involving delays in background job processing that's impacting integration syncs, email delivery, activity log delivery, and webhook delivery (amongst other things). Impacted integration syncs will show as failed with "Out of sync". If expected emails aren't being received, it's likely related to this as well.

### 2025-08-20 19:15 UTC: investigating
We are continuing to investigate the issue.

### 2025-08-20 19:36 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-08-20 19:38 UTC: monitoring
A fix has been implemented and we're monitoring the situation. All unprocessed jobs have now been processed.

### 2025-08-20 19:58 UTC: resolved
This incident has been resolved.

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