# Multiple Policy ack. emails are being sent for archived policies.

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 50m
- started 2025-09-18 14:10 UTC
- id: DWN-0b514a92fa
- Official page: https://stspg.io/rcgq9f4tr1v5

## Updates from Drata
### 2025-09-18 14:10 UTC: identified
We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.

### 2025-09-18 16:23 UTC: identified
We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.

### 2025-09-18 17:59 UTC: identified
A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.

### 2025-09-18 18:00 UTC: resolved
This incident has been resolved.

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