# Some customers unable to login

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Major outage
- lasted 22h 55m
- started 2025-11-04 03:51 UTC
- Web Application
- id: DWN-1baa89621f
- Official page: https://stspg.io/z01q2mfl9z5v

## Updates from Drata
### 2025-11-04 03:51 UTC: investigating
Our team is currently investigating an issue in which some customers are unable to login. We will provide updates as they become available.

### 2025-11-04 06:05 UTC: identified
The root cause of the issue has been identified. We are actively working on a fix.

### 2025-11-04 07:13 UTC: identified
A fix for the issue has been implemented. We are actively deploying the fix to all regions.

### 2025-11-04 10:02 UTC: monitoring
A fix for the issue has been deployed. The team will continue to monitor.

### 2025-11-05 02:46 UTC: resolved
This incident has been resolved.

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