Report and export downloads not being delivered to some users

What to do

• Check whether your product depends on Drata. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2d 22h it lasted.

  Anything that failed between 2026-08-11 21:06 UTC and 2026-08-14 19:44 UTC may need a replay.

• Subscribe to Drata's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=drata works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Drata 5

1. investigatingAug 11, 2026, 9:06 PM UTC

   We are currently investigating this issue.

   provider

2. investigatingAug 11, 2026, 9:06 PM UTC

   We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.

   provider

3. investigatingAug 13, 2026, 6:31 PM UTC

   We're still validating the fix and will provide an update once it's deployed.

   provider

4. monitoringAug 14, 2026, 1:42 AM UTC

   The fix has been deployed and validated. We'll continue monitoring it.

   provider

5. resolvedAug 14, 2026, 7:44 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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