# Report and export downloads not being delivered to some users

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Partial outage
- lasted 2d 22h
- started 2026-08-11 21:06 UTC
- id: DWN-1d07f77f1e
- Official page: https://stspg.io/s5tgpxwm2tqk

## Updates from Drata
### 2026-08-11 21:06 UTC: investigating
We are currently investigating this issue.

### 2026-08-11 21:06 UTC: investigating
We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.

### 2026-08-13 18:31 UTC: investigating
We're still validating the fix and will provide an update once it's deployed.

### 2026-08-14 01:42 UTC: monitoring
The fix has been deployed and validated. We'll continue monitoring it.

### 2026-08-14 19:44 UTC: resolved
This incident has been resolved.

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