# Cron service degraded

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Partial outage
- lasted 21h 41m
- started 2026-09-24 18:56 UTC
- id: DWN-1e796810cd
- Official page: https://stspg.io/6bv6bkkkwrvs

## Root cause
> We have identified the root cause of the cron service degradation and are working to deploy fix.

Category: Deploy or config change. [Postmortem](https://stspg.io/6bv6bkkkwrvs)

## Updates from Drata
### 2026-09-24 18:56 UTC: investigating
We are currently investigating this issue.

### 2026-09-24 18:57 UTC: investigating
We have identified an issue in one of our cron services. We are actively working on a fix.

### 2026-09-24 21:56 UTC: investigating
Engineering Team is actively investigating this issue.

### 2026-09-24 22:18 UTC: investigating
We have identified the root cause of the cron service degradation and are working to deploy fix. The cron service that was impacted automatically runs background tasks that keep compliance data fresh. It flags expired reports, updates approval statuses when deadlines hit, applies new policies, and recalculates control readiness.

### 2026-09-24 23:10 UTC: investigating
Fix has been deployed. We will be monitoring the next cron run to ensure incident has been fully resolved. The next cron run is scheduled for 11:00 UTC

### 2026-09-24 23:11 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-25 16:37 UTC: resolved
The incident is resolved

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