# Connectivity issues with EU API

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Major outage
- lasted 13m
- started 2025-12-04 10:36 UTC
- API EU, Web Application
- eu
- id: DWN-27baa8a926
- Official page: https://stspg.io/h9rfg0krh6ss

## Updates from Drata
### 2025-12-04 10:36 UTC: investigating
Our team is currently investigating an issue in which customers can't login to Web Application in EU region.

### 2025-12-04 10:39 UTC: monitoring
We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.

### 2025-12-04 10:50 UTC: resolved
This incident is now resolved.

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