# AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 58m
- started 2025-10-20 09:02 UTC
- us, us-east-1
- id: DWN-5e0e3cd4bd
- Official page: https://stspg.io/hv1bc0x82jbc

## Updates from Drata
### 2025-10-20 09:02 UTC: identified
Our team is currently investigating an issue in which AWS incident in us-east-1 is causing monitors to fail for resources in that region and may cause drata.com to load slowly for some customers. We will provide updates as they become available.

### 2025-10-20 12:00 UTC: resolved
Our upstream provider, AWS, has fully mitigated the us-east-1 DNS issue.
Monitors for that region are now being processed as expected and drata.com is loading normally. This incident is now resolved.

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