# Some device monitoring tests not progressing for some customers

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 13m
- started 2025-10-29 08:33 UTC
- id: DWN-8e2e680589
- Official page: https://stspg.io/nsr0zhzfggpb

## Updates from Drata
### 2025-10-29 08:33 UTC: identified
We have identified an issue where some customers may see Device category tests remain in the "testing" state after completion. Our engineering team has identified the root cause and is actively working on a fix.

### 2025-10-29 11:46 UTC: identified
A fix has been released. Tests with the 'Device' category have been re-enabled and will automatically run with the next cycle of automated compliance tests.
For any customers that would like to run the 'Device' category tests now, please use the 'Test now' button.

### 2025-10-29 11:47 UTC: resolved
This incident has been resolved.

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