SafeBase <> Salesforce integration degradation

What to do

• Check whether you use Drata Trust Center Admin Page. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 23h 28m it lasted.

  Anything that failed between 2026-06-08 22:38 UTC and 2026-06-09 22:07 UTC may need a replay.

• Subscribe to Drata's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=drata works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Drata 4

1. investigatingJun 8, 2026, 10:38 PM UTC

   We are currently investigating this issue.

   provider

2. investigatingJun 8, 2026, 10:40 PM UTC

   We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.

   provider

3. resolvedJun 9, 2026, 10:07 PM UTC

   This incident has been resolved.

   provider

4. resolvedJun 9, 2026, 10:07 PM UTC

   The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider. We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side. We apologize for the disruption and appreciate your patience.

   provider

Corrections

None so far.

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