Salesforce Authentication Issue

What to do

• Check whether you use Drata in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 19m it lasted.

  Anything that failed between 2026-05-07 17:07 UTC and 2026-05-07 18:26 UTC may need a replay.

• Subscribe to Drata's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=drata works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Drata 3

1. identifiedMay 7, 2026, 5:07 PM UTC

   We're aware of an issue with our Salesforce Integration Provider, which could cause your Salesforce connection to show as having an "Authentication issue". This is not affecting all customers. They are investigating and will let us know as soon as we can advise the best course of action. Fully re-authenticating to Salesforce seems to fix the issue but we still working to confirm that.

   provider

2. identifiedMay 7, 2026, 5:08 PM UTC

   We are continuing to work on a fix for this issue.

   provider

3. resolvedMay 7, 2026, 6:26 PM UTC

   The issue with our Salesforce Integration Partner has been resolved* * According to our Salesforce Integration Partner, some customers may still be experiencing authentication failures. Re-authenticating their Salesforce connection in the SafeBase app will resolve these errors.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.