# Drata app not loading correctly

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Major outage
- lasted 4h 57m
- started 2026-02-03 19:06 UTC
- id: DWN-db6d838305
- Official page: https://stspg.io/bxwh71nvs9n0

## Updates from Drata
### 2026-02-03 19:06 UTC: investigating
We are experiencing elevated error rates affecting across all functionality. Our engineering team is actively investigating and working to restore normal service. We will provide updates as we learn more.

### 2026-02-03 19:09 UTC: investigating
\*\*Status Update - Drata App Access Issues\*\*
We are currently experiencing elevated error rates affecting the Drata application at https://app.drata.com/. Users are unable to access the app across all functionality at this time.
Our engineering team has been notified and is actively investigating the root cause. Initial analysis indicates the issue may be related to a recent deployment coinciding with a recent Cloudflare issue.
At this time, we have no indication that background processing such as syncs or autopilot functionality have been affected. Our API infrastructure remains operational.
Thank you for your patience as we work through this issue.

### 2026-02-03 19:23 UTC: investigating
Drata functionality has been restored. The elevated error rates were caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/jk2mx637l9k9) which has now been resolved. All systems are operating normally.

### 2026-02-03 19:57 UTC: investigating
Drata functionality is currently affected by elevated error rates caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/m1xvmqf37z97)

### 2026-02-04 00:04 UTC: resolved
This incident has been resolved.

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