# Some service users and auditors unable to access their own tenant

- Provider: [Drata](https://down.guide/drata)
- Level: confirmed
- Impact: Partial outage
- lasted 6d 21h
- started 2026-05-22 16:56 UTC
- id: DWN-dbd1698ea1
- Official page: https://stspg.io/85rzqkbvf1w4

## Updates from Drata
### 2026-05-22 16:56 UTC: investigating
We are currently investigating this issue.

### 2026-05-22 16:58 UTC: investigating
We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.

### 2026-05-22 17:11 UTC: investigating
Fix is being tested.

### 2026-05-29 14:27 UTC: resolved
This incident has been resolved.

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