# SMS signature requests may not be working as expected.

- Provider: [Dropbox Sign](https://down.guide/dropbox-sign)
- Level: confirmed
- Impact: Maintenance
- lasted 23h 3m
- started 2023-09-26 21:58 UTC
- Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign +6
- id: DWN-0100520433
- Official page: https://stspg.io/1mkzz6j3jn9j

## Updates from Dropbox Sign
### 2023-09-26 21:58 UTC: identified
On Friday, September 26, 2023, at 14:45 PDT, we posted a status page update about issues with SMS signature requests. We have since removed that update as it was originally misclassified. Currently, the issue has been identified and we are actively working with a third party on a solution. Until this is resolved, please rely on email signature requests.

### 2023-09-27 21:01 UTC: resolved
This incident has been resolved.

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