# Signature requests experiencing misplaced/missing fields and signatures

- Provider: [Dropbox Sign](https://down.guide/dropbox-sign)
- Level: confirmed
- Impact: Degraded
- lasted 23h 37m
- started 2023-09-14 01:09 UTC
- Document signing through Dropbox Sign and Fax
- id: DWN-0628054009
- Official page: https://stspg.io/wx6qrqzt3sf8

## Updates from Dropbox Sign
### 2023-09-14 01:09 UTC: investigating
We are currently receiving reports of some users experiencing misplaced/missing fields and signatures in some of their requests. We are working to resolve the issue as quickly as possible. Thank you for your patience.

### 2023-09-14 01:41 UTC: investigating
We are continuing to investigate the issue.

### 2023-09-14 02:10 UTC: investigating
We are continuing to investigate and will reach out with another update shortly.

### 2023-09-14 03:27 UTC: investigating
Investigation still in progress. Thanks for your patience.

### 2023-09-14 05:54 UTC: investigating
Our team is still investigating these reports, and we'll continue to provide updates as we have them. This issue is not wide spread and most documents are unaffected.

### 2023-09-14 15:32 UTC: investigating
We apologize for the delay on this issue, we’re still actively investigating. Thanks for your patience.

### 2023-09-14 18:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-09-15 00:47 UTC: resolved
This incident has been resolved.

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