# Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents

- Provider: [Dropbox Sign](https://down.guide/dropbox-sign)
- Level: confirmed
- Impact: Degraded
- lasted 2h 46m
- started 2023-11-09 21:58 UTC
- Document signing through Dropbox Sign and Fax
- id: DWN-1c5aacab8c
- Official page: https://stspg.io/lb88ssk8hvww

## Updates from Dropbox Sign
### 2023-11-09 21:58 UTC: investigating
Users are experiencing errors for misplaced and misaligned signature field elements when using form fields per documents. This started after our release yesterday and our team is working on a fix.

### 2023-11-10 00:44 UTC: resolved
The issue is now resolved and has rolled back the updates that were made yesterday. Our team has identified that the errors were specific to requests using the legacy coordinate system for the form fields per document parameter.

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