# There's an increase in error during signing.

- Provider: [Dropbox Sign](https://down.guide/dropbox-sign)
- Level: confirmed
- Impact: Degraded
- lasted 2h 41m
- started 2023-09-15 20:59 UTC
- Send signature requests, Document signing through Dropbox Sign and Fax
- id: DWN-9ada931e9d
- Official page: https://stspg.io/f3lr793jsdg5

## Updates from Dropbox Sign
### 2023-09-15 20:59 UTC: investigating
We are currently experiencing issue with signing. We are working to resolve the issue as quickly as possible. Thank you for your patience.

### 2023-09-15 22:20 UTC: monitoring
We experienced an issue with our API and Text Tags feature that blocked both signing and sending new requests. We've identified the issue and it has now been resolved. We will continue to monitor the fix.

### 2023-09-15 22:20 UTC: monitoring
We are continuing to monitor for any further issues.

### 2023-09-15 23:40 UTC: resolved
Our team has resolved the issue. Requests may have been impacted if Text Tags were used between 17:00 - 22:00 UTC. Requests using Text Tags can now be sent normally.

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