# Some users may not be able to complete Signature Request in Dropbox web

- Provider: [Dropbox Sign](https://down.guide/dropbox-sign)
- Level: confirmed
- Impact: Degraded
- lasted 1d
- started 2023-05-02 16:38 UTC
- Document signing through Dropbox Sign and Fax
- id: DWN-c251c1360e
- Official page: https://stspg.io/gstlsdbhvxrf

## Updates from Dropbox Sign
### 2023-05-02 16:38 UTC: investigating
Some users may not be able to complete Signature Request in Dropbox web. We're investigating and working to find a resolution. Thank you for your patience.

### 2023-05-02 23:18 UTC: identified
The issue has been identified and a fix is being implemented

### 2023-05-03 17:33 UTC: resolved
This incident has been resolved

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