# Sign may be unavailable for some users

- Provider: [Dropbox Sign](https://down.guide/dropbox-sign)
- Level: confirmed
- Impact: Degraded
- lasted 4h 17m
- started 2025-05-01 21:54 UTC
- Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign +4
- id: DWN-f36956f5f0
- Official page: https://stspg.io/0fsc11r49zkh

## Updates from Dropbox Sign
### 2025-05-01 21:54 UTC: investigating
Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

### 2025-05-01 22:38 UTC: investigating
We are continuing to investigate this issue.

### 2025-05-02 01:29 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-05-02 02:11 UTC: resolved
This incident has been resolved.

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