# We are having performance problems with our API endpoints

- Provider: [Dropbox Sign](https://down.guide/dropbox-sign)
- Level: confirmed
- Impact: Degraded
- lasted 1d 19h
- started 2023-05-30 20:01 UTC
- API callbacks from Dropbox Sign
- id: DWN-f38c4795bc
- Official page: https://stspg.io/hwx15gz79qx9

## Updates from Dropbox Sign
### 2023-05-30 20:01 UTC: investigating
We are currently investigating performance problems with our API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.

### 2023-05-30 23:38 UTC: investigating
We are continuing to investigate this issue. Thank you for your patience.

### 2023-05-31 15:42 UTC: investigating
We are continuing to investigate this issue. Thank you for your patience while we work to resolve this issue.

### 2023-05-31 17:40 UTC: identified
We are seeing improved response times, but the site is still performing outside of our expectations. We are actively working to mitigate the issue. Thank you for your patience.

### 2023-05-31 22:12 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-06-01 14:32 UTC: monitoring
We are continuing to monitor for any further issues.

### 2023-06-01 16:00 UTC: resolved
This incident has been resolved.

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