# Creating and opening a File Request might not be working for some users

- Provider: [Dropbox](https://down.guide/dropbox)
- Level: confirmed
- Impact: Degraded
- lasted 3h 11m
- started 2024-09-26 21:37 UTC
- Website
- id: DWN-8dc3666385
- Official page: https://stspg.io/hr29d20tty22

## Updates from Dropbox
### 2024-09-26 21:37 UTC: investigating
Creating and opening a File Request might not be working for some users. We are currently investigating this issue.

### 2024-09-27 00:48 UTC: resolved
This incident has been resolved.

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