# Customer support via telephone may be unavailable for some users

- Provider: [Dropbox](https://down.guide/dropbox)
- Level: confirmed
- Impact: Degraded
- lasted 6h 49m
- started 2026-09-03 22:13 UTC
- Support Services
- id: DWN-955926168e
- Official page: https://stspg.io/rshdbf10lkv8

## Updates from Dropbox
### 2026-09-03 22:13 UTC: investigating
We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.

### 2026-09-04 05:02 UTC: resolved
This incident has been resolved.

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